TruckMaster has the best support department in the trucking software industry. We take pride in this fact.
Each of our support personnel came to TruckMaster with over 10 years experience in the trucking and/or brokerage industries, and have been with TruckMaster for an average of 6 years.
Our support staff is knowledgeable, courteous, and responsive. Rarely do our customers wait for more than a day for their support issues to be resolved. Not responded to, but resolved. Our staff have been in your shoes, they understand the issues that you face on a daily basis. You won't have to train our support people how trucking works, they already know.
We will provide you with a website that you can access to ask questions, download updates, submit support tickets, view the statuses of your existing support tickets, see frequently asked questions, etc.
Should you need a customization done to your trucking software or freight broker software system, you can't go wrong with TruckMaster. We offer some of the lowest per-hour customization rates in the industry, and by far the fastest turnaround. 97% of our customization orders are completed, tested, and installed the same week that they are requested. Do you get this level of service from your existing trucking software?
Odds are that you won't need a customization to your software, because it already does just about everything, but it's nice to know that it's available when you need it.